Política de reembolso

No Returns or Exchanges for Buyer’s Remorse

Because some products are made‑to‑order through our fulfillment partner, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color or variant

  • Changing your mind

  • Buyer’s remorse

Please review product details and sizing information carefully before placing your order.


2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will replace it at no cost to you.

To submit a claim, please contact us within 7 days of receiving your order and include:

  • A brief description of the issue

  • Clear photos of the product and the packaging

  • Your order number

Once verified, we will issue a replacement or refund according to our guidelines.


3. Lost Packages

If your package is lost in transit, we will work to investigate and replace the order when appropriate. Claims for lost shipments must be submitted no later than 30 days after the estimated delivery date.


4. Wrong Address

If the shipping address provided at checkout is incorrect or incomplete, the customer is responsible for any reshipment fees once the package is returned to the fulfillment center.


5. Returns for Quality Issues Only

We do not accept returned merchandise unless the product is defective. Because of this:

  • We do not accept returns to our personal address

  • We do not accept returns for sizing issues

  • We do not accept returns for buyer error

All returns must be approved by our support team before any action is taken.

Unauthorized returns will not be processed.


6. Refunds

Refunds are only issued in the following cases:

  • The product is damaged

  • The product is defective

  • The wrong item was received

  • The package was lost in transit

Refunds are not issued for:

  • Buyer’s remorse

  • Wrong size or color ordered

  • Late delivery due to carrier delays

  • Items returned without approval


7. Exchanges

Because each item is custom‑made, we do not offer exchanges unless the product is defective or incorrect.


8. Order Cancellations

Orders cannot be canceled once they enter production. Most orders begin production within a few hours of being placed.


9. Contact Us

If you have any questions about your order, please reach out to us at: support@gorrasvaqueras.com

We’re here to help and want you to love your experience with us.